Hatly Privacy Policy

1. Information We Collect

a. Personal Information

We may collect the following personal information from you:

• •
  Full name
• •
  Email address
• •
  Phone number
• •
  Country and location
• •
  Profile photo
• •
  Payment information (processed securely by Stripe)

b. Verification Data (Travelers Only)

To verify travelers and ensure platform safety, we collect:

• •
  Passport Photo – used to verify identity and match it to the user profile.
• •
  Flight Ticket Photo – used to verify the authenticity and timing of the traveler's trip.

This information is used only for internal verification and is not shared with other users.

c. Shipment and Deal Data

• •
  Shipment details (description, weight, reward)
• •
  Deal history (confirmed, canceled, delivered)
• •
  Trip details and statuses
• •
  Support and report submissions

d. Technical and Usage Data

• •
  Device type, IP address, browser type
• •
  App usage logs and crash reports
• •
  Location data (with permission)

2. How We Use Your Information

We use your data to:

• •
  Provide and maintain our services
• •
  Match shoppers with travelers
• •
  Verify the identity of travelers
• •
  Process payments securely
• •
  Detect fraud and violations
• •
  Respond to support requests and disputes
• •
  Improve platform performance and user experience

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your data with:

• •
  Other users (only what's necessary for the service)
• •
  Service providers (payment processors, cloud storage)
• •
  Law enforcement (when required by law)
• •
  Business partners (with your consent)

4. Data Security

We protect your data through:

• •
  Encryption of sensitive data
• •
  Secure servers and networks
• •
  Regular security audits
• •
  Access controls and authentication

Verification documents (passport and ticket) are stored securely and accessed only by authorized staff.

5. Data Retention

Account and transaction data are retained as long as your account is active or as needed for legal obligations.

Verification documents are retained only for as long as necessary to verify identity, prevent fraud, and meet legal compliance.

6. Your Rights

Depending on your location, you may have the right to:

• •
  Access your personal data
• •
  Correct inaccurate data
• •
  Request data deletion
• •
  Object to data processing
• •
  Data portability

To exercise your rights, contact us at privacy@haily.net.

7. Children's Privacy

Haily is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy. If changes are material, we will notify you via email or in-app message.

9. Contact Us

If you have questions or concerns about this policy, please contact us at:

• Email: privacy@haily.net
• Website: www.haily.net